Service Agreement

Terms and Conditions

Last Updated: August 2026. Please read this document carefully before using our services or subscribing to any of our packages. Using our website or services constitutes your explicit agreement to the terms below, which are binding on both parties to this agreement: the Service Provider (STONE080) and the Client.

01 Scope of Services

STONE080 offers a set of clearly defined service packages, as follows:

Package	Description
Hosting and Growth	Featuring the client's promotional video on our official channel for a full year, in exchange for a daily or annual subscription fee.
Brand Identity	Designing a logo, visual identity, and print applications (business cards, letterheads, and more) within a defined project timeline.
Custom Packages	Fully customizable packages tailored to the client's needs, with scope and pricing defined after direct consultation.

02 Pricing and Payment

Online payment via any method is currently suspended and will be enabled and announced soon. This does not affect the continuity of our services; payment arrangements can be made directly through our official email.

Coming soon

Item	Details
Listed Prices	Base estimates only, subject to change depending on the actual agreed scope of work.
Start of Work	Full payment or an agreed deposit must be made before work begins.
Refund Policy	All payments are non-refundable once work has commenced, except as outlined in our applicable refund policy.
Price Adjustments	STONE080 reserves the right to adjust pricing at any time; this will not affect orders already confirmed.

03 Service Duration and Delivery

Service	Duration / Delivery Terms
Hosting and Growth	Runs for 12 consecutive months from the date the video is published.
Brand Identity	Delivered within 2 to 4 weeks, which may extend for revisions requested beyond the originally agreed scope.
Custom Packages	Follow a delivery timeline agreed in writing before work begins.

04 Client Obligations

The client must provide all necessary materials and information in a timely manner.
Delays caused by the client may result in delivery delays without any liability on STONE080.
The client confirms that all materials provided are owned or properly licensed by them, and bears full legal responsibility for any intellectual property infringement.

05 Intellectual Property

Intellectual property rights to final deliverables transfer to the client upon full payment.
STONE080 reserves the right to showcase completed work in its portfolio for marketing purposes, unless the client requests otherwise in writing.
Promotional videos featured on the official channel remain the intellectual property of their original owner; STONE080 is only granted display and promotion rights for the agreed duration.

06 Revisions and Amendments

The Brand Identity package includes a defined number of revision rounds (stated in the final quote). Additional revisions are subject to extra fees. Requests made after final approval are treated as a new project.

07 Service Cancellation

Clients may request cancellation in writing, subject to the refund policy in effect at that time. STONE080 reserves the right to suspend or terminate service delivery in cases of breach or non-payment.

08 Limitation of Liability

STONE080 is not liable for any indirect losses or lost profits. Figures mentioned (such as view counts) are general estimates and do not guarantee similar results for any specific client.

09 Communication and Support

All official communication between the parties is handled exclusively via email at: info@stone080.com

Response within 48 business hours maximum

No other channel of communication (phone calls, text messages, or social media platforms) is recognized as an official channel for agreements or legal notices between the parties.

10 General Terms Between Service Provider and Client

To ensure a clear and professional working relationship, both the service provider and the client agree to the following:

Service Provider Obligations

Meet agreed delivery deadlines, and promptly inform the client of any potential delays and their reasons.
Deliver original work free of third-party intellectual property infringement.
Maintain confidentiality of all client-shared information and files, and not use them outside project scope without permission.
Provide the agreed number of revision rounds with professionalism and quality.
Clearly notify the client when work is completed within scope, and when a request falls outside it.

Client Obligations

Provide the service provider with all required information, files, and feedback in a timely manner.
Give clear, specific feedback during revisions, and avoid repeated drastic changes outside the original scope.
Respect the service provider's intellectual property rights, and refrain from using incomplete or unpaid work without authorization.
Adhere to the agreed payment schedule within specified deadlines.
Communicate respectfully and professionally, avoiding verbal abuse or unwarranted pressure on the team.

Shared Provisions	Details
Dispute Resolution	Disputes over quality or scope are first resolved amicably through direct communication; if unresolved, they are referred to the competent authorities under applicable law.
Assignment	Neither party may transfer contractual obligations to a third party without the other party's written consent.
Amendments	Any additional agreement or scope change is valid only if documented in writing and agreed by both parties.

11 Changes to These Terms

STONE080 reserves the right to modify these terms at any time. Updates will be posted on this page with the revision date.

This content is a general, customizable template. It is recommended to have it reviewed by a qualified legal advisor before official publication.